Cancelling and refund policy
You can cancel any time. No retention call, no “are you sure” sequence — one click from your account page.
How to cancel
- Open Account → Billing (top-right menu → Account)
- Click Manage in Stripe
- In the Stripe portal: Cancel plan, choose a reason (it really does shape the roadmap), submit
- You’ll get an email confirmation from Stripe
You stay on your current plan until the end of the billing period you’ve already paid for — you don’t lose access immediately. The renewal just won’t happen.
What happens after cancellation
| Item | What changes |
|---|---|
| Access to paid features | Continues until the end of the billing period |
| Saved lots / watchlist | Stays in your account — you can come back any time |
| Monthly limits | Drop to Explorer’s at the period end: 3 property scores a month and no AI analyses |
| Account itself | Stays open on the free plan. To delete entirely, see GDPR |
| You stop receiving renewal invoices. Transactional emails (security, account changes) continue |
Refunds
Our default position is no refunds on the period you’ve already paid, because we don’t want to play games with billing dates and the cost of running deep AI analyses on your lots has already been incurred.
Exceptions where we will refund:
- First charge after signup — if you signed up in the last 14 days and you haven’t used a paid feature (scored fewer than 5 postcodes, run zero deep analyses), we’ll refund in full. UK consumer rights cooling-off period.
- Accidental upgrade — you bumped the wrong tier, you contact us within 7 days, we’ll downgrade and refund the difference.
- Material outage — the service was significantly broken for ≥48 consecutive hours and we couldn’t restore it. Pro-rata refund.
- Failure on our side — if we shipped a bug that caused you a clear, demonstrable loss, write in and we’ll sort it.
Not refundable:
- “I didn’t end up using it as much as I thought” — that’s what cancellation is for
- The current month after you’ve already cancelled — the cancellation takes effect at period end
- Annual plans more than 14 days in — partial month credits aren’t offered
How to ask
Email support@propertyinvestiq.co.uk with the subject “Refund request” and we’ll usually respond within one working day. We’re a small team — you’ll talk to a person, not a ticket bot.
Reactivating
If you change your mind after cancellation but before the period ends, you can reactivate from the Stripe portal in two clicks — no need to start a new subscription. After the period ends, just pick a plan from the pricing page and your saved lots and history will still be there.
Contact
support@propertyinvestiq.co.uk — billing, refunds, anything billing-adjacent.