Subscription tiers, caps & billing FAQ
Plans at a glance
| Tier | Price (monthly) | Property scores per month | AI deep analyses | Best for |
|---|---|---|---|---|
| Explorer | Free | 3 | — | Trying the product, casual browsing |
| Investor | £29 | 15 | 15 / month | One serious deal in flight |
| Professional | £59 | 50 | 50 / month | Active sourcing, 2–4 deals/month |
| Portfolio | £119 | 150 | 150 / month | Pro sourcers, agencies, portfolio builders |
Paid plans also include deal analysis, area intelligence and on-market sourcing, with monthly caps that scale by tier. Annual plans available with a 2-month discount.
AI deep analysis is live on Investor and above. Each property score on a paid plan includes a written AI analysis (up to your monthly cap). Explorer gives you scores, bands and the “Why this score?” breakdown; upgrade to add the AI commentary.
What counts as “one AI deep analysis”?
On Investor and above, a written AI analysis is generated automatically with each property score (counted against your monthly AI cap) — a concise write-up covering the verdict, the key price insight, and the main risk or opportunity.
What doesn’t count:
- Viewing scores or bands in the auction list — free, unlimited.
- Opening the “Why this score?” breakdown — free.
- Running the same analysis on a lot another user has already analysed in the last 30 days — free (cache hit).
- Watchlist additions, filtering, map browsing — all free.
When does my quota reset?
On the 1st of each month (midnight UTC), whatever day you subscribed. Unused allowance doesn’t roll over.
If you upgrade or downgrade, the new tier’s full monthly limit applies straight away. What you’ve already used this month counts against it.
How do I upgrade or downgrade?
Account → Billing → Manage in Stripe. From there:
- Upgrade — change tier immediately, prorated charge.
- Downgrade — takes effect at the end of your current billing period.
- Pause — not currently supported; cancel and resubscribe instead.
How do I cancel?
Account → Billing → Manage in Stripe → Cancel subscription. We’ll ask one short question about why you’re cancelling — your answer helps us improve the product but is never used for retention bots. You keep access until the end of your paid period.
Do you offer refunds?
Yes, within 14 days of your first paid subscription if you haven’t used a paid feature (scored fewer than 5 postcodes, run zero deep analyses). See Cancelling and refund policy.
Where are my receipts?
Stripe emails a receipt for every successful payment to your account email. You can also find them in Account → Billing → Manage in Stripe → Invoice history, with downloadable PDFs.
Can I get a VAT invoice?
Yes — all invoices include your business name and VAT number if you add them in the Stripe Customer Portal (Manage in Stripe → Update billing details).
What happens to my data if I cancel?
Your account moves to the Explorer (free) tier at the end of your paid billing period — you can resubscribe any time to pick up where you left off. Your saved lots, watchlist and past deep analyses stay in your account; nothing is deleted on cancellation. Account-level data (email, billing history) is retained for the legal minimum (6 years for UK tax records). See Privacy & GDPR.